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What are labels, and how to reuse responses? |
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Paphus Live Chat supports labels. A label lets you name a response and then reuse it just using the name. You can set the label for a response from the Training & Chat Logs page in your bot's Admin Console, or by importing a response list file. To reference a label just put the label name as the response i.e. #hello (labels must start with a #). Example labels in response list file
Hello
Hello, how may I be of service?
label: #hello
Hi
#hello
How is it going?
#hello
You can also use AIML or Self SRAI redirects in a response, or in a response list file. Labels are simpler and more efficient than AIML SRAI redirects as they are just an indexed reference to the response, and do not require a recursive evaluation. You can use Patterns, Formulas, and even AIML in a response list file, and in the Training & Chat Logs. Example AIML SRAI in a response list file
Hello
Hello, how may I be of service?
Pattern:"^ hello ^"
Formula:"{redirect "hello"}"
<pattern>^ hello ^</pattern>
<template><srai>hello</srai></template>
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